Returns – Official Storel

We want you to be 100% satisfied with your purchase. Therefore, we follow the Consumer Protection Code and offer the possibility of exchange or return within 7 calendar days of receiving the product.

📦 To request an exchange or return:

- The product must be unused, with the original tag and packaging.

- You must contact us via WhatsApp or email within the deadline.

- After receiving and analyzing the product, we will send the new product or issue a refund.

🔁 Exchanges due to buyer's remorse or wrong choice:

- Return shipping costs are the customer's responsibility.

- Exchange for another model available in stock.

💔 Defective product or shipping error:

- Return shipping is on us.

- We analyze and resolve the issue as quickly as possible.

Our commitment is to your satisfaction and trust. If you have any questions, our team is available to help you!

📲 Customer service via WhatsApp: +55 11 9124-69290

📧 Email: [email protected]